BrandHistories
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Automobile Dacia S.A.
Dacia was slower than several competitors to develop robust online vehicle configurator, direct ordering, and home delivery capabilities that became competitive priorities during the COVID-19 pandemic and remain relevant for younger buyers who prefer digital purchasing journeys. The dependence on Renault's dealer network for all transactions limited Dacia's ability to develop a direct-to-consumer digital sales capability that would reduce distribution costs and improve buyer experience.