The Smartsheet business model is based on a subscription-driven SaaS platform that provides workflow management, collaboration, and automation tools. Customers pay recurring fees based on the number of users and the level of functionality required. Revenue is generated through tiered pricing plans, enterprise contracts, and add-on features such as advanced analytics and integrations. The model benefits from high scalability, as incremental users add relatively low marginal cost. A key component of the model is the land-and-expand approach, where initial adoption by small teams grows into broader organizational usage. This increases customer lifetime value and drives recurring revenue growth. By focusing on ease of use and flexibility, Smartsheet attracts a wide range of users, from small teams to large enterprises, creating a diversified and resilient revenue base.